New Cam4 Video Software
Cam4 upgraded to a new version of video software at about 10am EST today. This upgrade does not provide new features. It cleans up some problems and makes the video and chat run faster.
Some people are running an older version which will no longer work properly. Anyone using the old video software will not be able to load the video but the chat room will work. If you have this problem, you can find your Cam4 software version by placing you mouse over the cam4 logo above the video feed. The current and only valid version is 3.3.1.
If you are using an older version, it may be because the old version is cached and you are not downloading/updating to the new version when you view cams on Cam4. You can try to clear you cache to fix the problem. How you clear your cache, depends on the browser you use.
Click Here for instructions for clearing your cache on all browsers.
If this still does not clear up the problem, please send an email to firstname.lastname@example.org so we can troubleshoot the problem. Please provide the following information if you can:
- Cam4 Video Version Number
- IP address
- Cams you tried to view
- Approximate time of problem